PRIVACY POLICY | CANDLEVERSE AUSTRALIA

Last Updated: February 2025

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At Candleverse Australia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our site, www.candleverse.com.au, or engage with us through other services (collectively referred to as "Services").

 

Please read this policy carefully to understand our views and practices regarding your personal data and how we handle it. By accessing or using our Services, you agree to the collection and use of your information as outlined in this Privacy Policy.

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If you do not agree with any part of this Privacy Policy, please refrain from using our Services.

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1. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in our practices, legal requirements, or operational changes. Any updates will be posted on this page, with a new "Last Updated" date. You are encouraged to review this policy regularly to stay informed about how we handle your information.

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2. How We Collect and Use Your Personal Information

We collect personal information from various sources to provide our Services. The information we gather depends on your interactions with our site.

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A. Information We Collect Directly from You

This includes personal information you voluntarily provide when using our site or contacting us:

• Contact Information: Name, address, phone number, and email.

• Order Details: Information such as billing and shipping address, payment details, email, and phone number related to your purchases.

• Account Information: Username, password, and security question responses.

• Shopping Activity: Information on items viewed, added to your cart, or saved to your wishlist.

• Customer Support: Correspondence with us, including any information shared in communications.

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B. Information Collected through Cookies and Usage Data

We use cookies, pixels, and similar technologies to automatically collect data about your visit and interaction with our site. This may include:

• Device Information: Information about the device you use to access our site, including IP address, browser type, and operating system.

• Usage Data: How you interact with our site, including page views, clicks, and navigation patterns.

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C. Information from Third Parties

We may receive data from third-party partners like payment processors (e.g., credit card details) and service providers (e.g., IT support, delivery partners). Any data collected from third parties will be handled in accordance with this Privacy Policy.

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3. How We Use Your Personal Information

We use the personal data we collect to:

• Provide and Improve Services: To process payments, fulfill orders, manage your account, and ensure seamless customer service.

• Marketing and Promotions: To send promotional communications about products, services, and special offers that may interest you.

• Security and Fraud Prevention: To detect and prevent fraud, and to safeguard our services from unauthorized activities.

• Customer Communication: To respond to inquiries, resolve issues, and offer support.

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4. Use of Cookies

Our site uses cookies to enhance your user experience. Cookies are small data files stored on your device to remember your preferences and activity. We use cookies for:

• Improving our services and analyzing how visitors use our site.

• Personalizing your experience by remembering your preferences.

• Running analytics to optimize the site’s performance.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect some functionalities of our site.

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5. How We Disclose Your Personal Information

We may share your personal data in the following situations:

• Service Providers: We may share your information with vendors who perform services on our behalf, such as payment processors, shipping partners, or data analytics companies.

• Marketing Partners: Your information may be shared with our marketing partners to send tailored promotions and advertisements.

• Legal and Business Transactions: If required by law or in the event of a business transaction (e.g., merger, acquisition), we may disclose your information to comply with legal obligations or protect our rights.

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6. Third-Party Links

Our site may contain links to third-party websites. These third parties have their own privacy policies and practices, which may differ from ours. We are not responsible for their content or privacy practices. We encourage you to review their policies before submitting any personal data.

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7. Security and Retention of Personal Information

We implement security measures to protect your personal information. However, please be aware that no security method is 100% secure, and transmission of data over the internet always carries a risk.

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce contracts.

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8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.

• Right to Correct: Request updates or corrections to inaccurate information.

• Right to Delete: Ask us to delete your personal information, subject to certain exceptions.

• Right to Restrict Processing: In some cases, you may request that we limit the use of your data.

• Right to Withdraw Consent: If we rely on your consent to process your information, you may withdraw that consent at any time.

• Opt-out of Marketing: You may opt out of receiving marketing communications by using the unsubscribe link in emails.

For more information on how to exercise your rights, please contact us.

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9. Children’s Data

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us to request deletion.

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10. Complaints

If you have concerns regarding the handling of your personal information, please reach out to us using the contact information below. If you're not satisfied with our response, you may file a complaint with the relevant data protection authority in your region.

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11. Contact Us

For any questions regarding this Privacy Policy or how we handle your personal information, please contact us at:

Candleverse Australia

Email: support@candleverse.com.au
www.candleverse.com.au