THE LEGAL STUFF!
Candleverse Australia's Terms and Conditions.
Last Updated: February 2025
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Welcome to Candleverse Australia! Before using our website (www.candleverse.com.au) and our premium candle collections, please read these Terms and Conditions carefully. By accessing and using our site, you agree to be bound by these terms, our Privacy Policy, and any referenced documents.
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General Terms and Conditions
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Acceptance of Terms
By using Candleverse Australia's website, you agree to be legally bound by these Terms and Conditions. This includes all transactions, product purchases, and interactions with our site. If you do not agree with these terms and conditions, please do not use our website.
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Modification of Terms
We reserve the right to update or revise these legal terms at any time. Any changes will be posted here and become effective immediately. Your continued use of the site constitutes acceptance of any revisions. Please review these terms and conditions regularly to stay updated.
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Eligibility
By accessing or using Candleverse Australia, you confirm that you are legally of age to enter into a binding contract under applicable laws. Please review our terms and conditions to understand your eligibility requirements.
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Privacy Policy
Your privacy is a priority for us. The collection, use, and protection of your personal data are governed by our Privacy Policy. By continuing to use this site, you consent to the collection and use of your personal information as described in our Privacy Policy and terms and conditions.
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Content Usage and Ownership
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Ownership of Content
All content, including but not limited to text, images, product descriptions, and logos on this website, is the exclusive property of Candleverse Australia or our suppliers. Unauthorized use of any content is prohibited by Terms and Conditions.
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License to Use Content
We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only. Any reproduction, distribution, or use beyond personal access requires prior written consent accordance with these terms and conditions.
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Use of Supplier Content
We have permission to use content provided by our suppliers and wholesalers to display on our site. Any use beyond that requires consent from the content owner.
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Intellectual Property Rights
Candleverse Australia respects the intellectual property rights of others. You agree not to infringe upon or violate the intellectual property rights of Candleverse Australia or any third-party content providers. If you believe that any content on the Site infringes your intellectual property rights, please contact us immediately.
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Payment Methods
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Accepted Payment Methods
We accept the following payment methods:
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Credit and Debit Cards (Visa, MasterCard, American Express)
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PayPal
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Offline Payments (where applicable)
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All payments are processed securely through third-party providers. Payment processing is governed by the respective terms and conditions of the third-party payment providers.
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Payment Processing
All transactions are processed securely through third-party payment providers. By submitting your payment details, you authorize us to charge the applicable amount to the payment method you provide. Payment processing is governed by the respective terms and conditions of the third-party payment providers.
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Shipping & Returns
​For complete information about shipping, returns, and exchanges, please review our Shipping Policy and Returns & Refunds Policy which are governed by our terms and conditions.​
Shipping Methods
Candleverse Australia offers various shipping options for customers within Australia. Shipping fees and estimated delivery times are specified on the Shipping & Returns Policy page. All shipping is conducted through third-party logistics providers, including Australia Post.
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Returns and Exchanges
Returns and exchanges are governed by our Returns & Refunds Policy, and all such requests must comply with the terms and conditions outlined therein.
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Damaged or Lost Shipments
Candleverse Australia is not responsible for lost or damaged shipments caused by third-party couriers. If your item arrives damaged or is lost during transit, you must contact us immediately to resolve the issue.
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Limitation of Liability and Disclaimers:
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No Liability for Third-Party Products
Candleverse Australia is not responsible for any issues related to products purchased from third-party suppliers. Please refer to the terms and conditions of these suppliers directly for any product concerns.
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Liability for Incorrect Details on Products
Candleverse Australia will not be liable for any direct or indirect damages arising from your use of the site or products purchased. This includes, but is not limited to, loss of profits, data, or revenue.
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Limitation of Liability
To the fullest extent permitted by law, Candleverse Australia, its officers, directors, employees, agents, affiliates, or licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of revenue, profits, or data, arising out of or in connection with your use of the Site, the purchase of products, or the reliance on any information or content provided on this Site, even if we have been advised of the possibility of such damages.
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Disclaimer of Warranties
The Site, products, and services are provided "as is" and "as available." Candleverse Australia makes no representations or warranties of any kind, express or implied, regarding the operation of this Site or the products offered for sale. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Candleverse Australia does not guarantee that the Site will be free from errors, bugs, or viruses, or that it will function without interruption.
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All products and services are provided "as is" and "as available." We make no guarantees regarding the functionality of the site or the quality of the products. Use the site at your own risk.
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Indemnification
You agree to indemnify, defend, and hold harmless Candleverse Australia, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including legal fees) arising out of or related to your use of the Site, any breach of these Terms and Conditions, or any violation of applicable laws.
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​Fire Safety and Liability
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Fire Safety Warning
All candle products sold by Candleverse Australia are intended for safe use, but please follow the safety instructions included with each product. Always exercise caution when using candles and adhere to the terms and conditions to ensure safety.
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Liability for Fires
Candleverse Australia is not responsible for any damages, injuries, or losses caused by fire or other safety incidents related to the use of candles or any other products sold on the Site. Users are responsible for following all safety guidelines, including but not limited to those specified for candles, as well as local fire safety regulations.
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Candleverse Australia advises that all candles should be used according to the safety instructions provided. We are not responsible for any damages or injuries caused by improper use of our products. By purchasing candles, you acknowledge that you are responsible for following all fire safety guidelines.
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Governing Law and Dispute Resolution
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Governing Law
These terms and conditions are governed by the laws of Australia. Any disputes shall be resolved in accordance with Australian law, with exclusive jurisdiction in Australian courts. Please review the terms and conditions for more details.
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Dispute Resolution
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, the parties agree to first attempt to resolve the matter through informal negotiation. If resolution is not reached, the dispute shall be subject to the exclusive jurisdiction of the courts of Australia.
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Advertising and Marketing
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Advertising Campaigns
We may use online advertising tools, including Google Ads and Facebook Ads, to promote our products. These advertisements may be personalized based on your browsing history and interactions with our website. By using our site, you consent to the collection and use of your personal data for targeted advertising as outlined in our terms and conditions.
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Use of Personal Data for Advertising
By using our website, you consent to the collection and use of your personal data for the purpose of targeted advertising. You may opt out of receiving personalised advertising by adjusting your settings with third-party advertising platforms, such as:
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Google Ad Settings
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Facebook Ad Preferences
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Third-Party Advertisers
We may allow third-party advertisers to display advertisements on our Site. These third-party entities may collect information about your interactions with the Site and other websites in order to serve relevant ads. Please review the privacy policies of these third-party advertisers for more information.
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AI and Technology Use
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Artificial Intelligence (AI)
Candleverse Australia uses AI technology to improve customer experience, including AI-generated recommendations and content. All AI-generated content is reviewed for accuracy as per our terms and conditions.
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Data Collection and Use
We may use AI to collect data on your interactions with the Site to improve your experience. This data is used in accordance with our Privacy Policy and to refine the AI models used on our Site.
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Product Sourcing (Reiterated)
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Suppliers and Sourcing
Candleverse Australia works with established suppliers such as Faire Australia to source its products. We prioritise quality, ethical production, and sustainability in the selection of all products. Our product sourcing practices comply with industry standards and relevant regulations.
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Third-Party Links
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External Links
This website may contain links to external websites. Candleverse Australia is not responsible for the content, practices, or terms of third-party sites. Please review their Terms and Conditions and Privacy Policies before interacting with them.
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Contact Us
If you have any questions or concerns regarding these Terms and Conditions or any aspect of our site, please don’t hesitate to get in touch.
Email: support@candleverse.com.au
Phone: 1300 905 163
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© 2025 by Candleverse Australia. ABN 17 687 336 277